Withdraw from Mobile Phone Contract — your right in distance selling
Create your withdrawal letter for a mobile phone contract in seconds. If you concluded the contract online or by phone, you can withdraw within 14 days.
Important Tips
- Withdrawal right only for distance contracts (online, by phone) — not for contracts signed in store
- Withdrawal period: 14 days from conclusion of contract or receipt of withdrawal instructions
- Any phone received with the contract must be returned in perfect condition
- Services already used (calls, data) may be charged proportionally
Notice Period
The withdrawal period is 14 days from conclusion of the contract (§ 355 BGB). For contracts with a device, the period starts upon receipt of the device. If proper withdrawal instructions were not provided, the period extends to 12 months and 14 days.
How It Works
Describe
Describe in plain language what you want to write.
AI Creates Your Letter
Our AI generates a professional letter in DIN 5008 format.
Sign & Receive
Sign digitally and receive the finished PDF by email.
Frequently Asked Questions
Can I withdraw from a mobile phone contract signed in a store?
No, there is no statutory withdrawal right for contracts concluded in a retail store (Telekom shop, Vodafone shop, etc.). Some providers voluntarily offer a return option — ask on a case-by-case basis. The withdrawal right only applies to distance contracts.
What happens to the phone I received with the contract?
The device must be returned within 14 days of the withdrawal. It should be in perfect condition. The provider may claim compensation for loss in value due to use, unless the use was necessary to inspect the goods.
Do I have to pay for mobile services already used?
Yes, if you expressly requested that the service begin before the withdrawal period expired, the provider may charge a proportional fee for services actually used (§ 357 Abs. 8 BGB). This applies to calls made and data consumed.
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Create withdrawal
Create your withdrawal letter for a mobile phone contract in seconds. If you concluded the contract online or by phone, you can withdraw within 14 days.
Create withdrawal