Withdraw from travel booking — your rights for online bookings
Create your withdrawal letter for a travel booking in seconds. For individually booked services (flight, hotel) booked online, a right of withdrawal may apply — package holidays are subject to special rules.
Important Tips
- Package holidays (§ 651a BGB) are excluded from the right of withdrawal — only cancellation with cancellation fees applies
- Individual travel services (flight, hotel) may be subject to withdrawal when booked online
- Check the provider's terms and conditions for voluntary cancellation options
- No right of withdrawal exists for bookings made in person at a travel agency
Notice Period
The statutory right of withdrawal under § 312g BGB generally does not apply to package holidays (§ 312g para. 2 no. 9 BGB). For individually booked online services (e.g. hotel only or flight only), a 14-day right of withdrawal may exist, provided the provider does not invoke an exception.
How It Works
Describe
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Frequently Asked Questions
Can I withdraw from a package holiday?
No, package holidays are expressly excluded from the statutory right of withdrawal (§ 312g para. 2 no. 9 BGB). However, you can cancel the trip at any time before departure (§ 651h BGB). The tour operator may then charge reasonable compensation (cancellation fees), which increases the closer to the departure date.
Which travel services can I withdraw from?
Individually booked services such as holiday apartments via booking portals or certain hotel reservations may be subject to the right of withdrawal. Flight bookings are generally excluded (§ 312g para. 2 no. 9 BGB — transport of persons). Always check the withdrawal instructions of the respective provider.
What is the difference between withdrawal and cancellation of a trip?
A withdrawal retroactively voids the contract — the full travel price is refunded. A cancellation (rescission) is possible at any time, but the operator may charge cancellation fees. For package holidays, only cancellation is possible, not withdrawal. Cancellation fees typically increase the closer the departure date approaches.
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Create withdrawal
Create your withdrawal letter for a travel booking in seconds. For individually booked services (flight, hotel) booked online, a right of withdrawal may apply — package holidays are subject to special rules.
Create withdrawal