Complaint to Deutsche Bahn — enforce your passenger rights
Create your complaint letter to Deutsche Bahn in seconds. The AI drafts a professional letter about delays, cancellations, or service issues, referencing your passenger rights.
Important Tips
- 60+ minutes delay: 25% fare refund; 120+ minutes: 50% refund
- Fill out the passenger rights form at the station or online at bahn.de
- Keep all receipts: ticket, delay certificate, replacement transport costs
- Claims must be filed within one year after the ticket validity expires
Notice Period
Compensation claims under the EU Passenger Rights Regulation (EU) 2021/782 must be filed within one year of the journey. The passenger rights form can be submitted at the station or online.
Address
DB Dialog GmbH, Servicecenter Fahrgastrechte, 60647 Frankfurt am Main
How It Works
Describe
Describe in plain language what you want to write.
AI Creates Your Letter
Our AI generates a professional letter in DIN 5008 format.
Sign & Receive
Sign digitally and receive the finished PDF by email.
Frequently Asked Questions
When am I entitled to compensation from Deutsche Bahn?
Under the EU Passenger Rights Regulation (EU) 2021/782, you are entitled to 25% of the fare for delays of 60+ minutes and 50% for 120+ minutes at your destination. Flat rates apply for season tickets. The entitlement exists regardless of the reason for the delay.
How do I file a complaint with Deutsche Bahn?
You can fill out the passenger rights form at the station, submit it online at bahn.de, or send a formal complaint letter to the Servicecenter Fahrgastrechte. A formal letter is especially recommended for complex cases.
What can I do if Deutsche Bahn rejects my complaint?
If DB rejects your complaint, you can contact the arbitration body for public transport (söp). They mediate free of charge between passengers and companies. Alternatively, you can pursue your claims in court.
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Create your complaint letter to Deutsche Bahn in seconds. The AI drafts a professional letter about delays, cancellations, or service issues, referencing your passenger rights.
Create Deutsche Bahn complaint