Complaint to Lufthansa — enforce your air passenger rights
Create your complaint letter to Lufthansa in seconds. The AI drafts a professional letter referencing the EU Air Passenger Rights Regulation for delays, cancellations, or baggage issues.
Important Tips
- EU Regulation 261/2004: EUR 250-600 compensation depending on distance for cancellations or delays over 3 hours
- Claims expire after 3 years (Section 195 BGB) — do not wait too long
- Keep boarding pass, booking confirmation, and proof of delay
- For lost baggage: file a damage report (PIR) immediately at the airport
Notice Period
Compensation claims under EU Air Passenger Rights Regulation 261/2004 expire after 3 years (Section 195 BGB). Baggage damage must be reported in writing within 7 days (damage) or 21 days (delay) under the Montreal Convention.
Address
Deutsche Lufthansa AG, Kundenservice, Postfach 710234, 60492 Frankfurt am Main
How It Works
Describe
Describe in plain language what you want to write.
AI Creates Your Letter
Our AI generates a professional letter in DIN 5008 format.
Sign & Receive
Sign digitally and receive the finished PDF by email.
Frequently Asked Questions
How much compensation am I entitled to for a Lufthansa flight cancellation?
Under EU Regulation 261/2004, you are entitled to EUR 250 (up to 1,500 km), EUR 400 (1,500-3,500 km), or EUR 600 (over 3,500 km) depending on the flight distance. The entitlement also applies for delays of over 3 hours at the destination, unless extraordinary circumstances apply.
What can I do about lost baggage?
File a damage report (Property Irregularity Report, PIR) immediately at the airport. Lufthansa is liable under the Montreal Convention for damages up to approx. EUR 1,400. Report damage within 7 days for damaged baggage, or within 21 days for delayed baggage in writing.
What if Lufthansa rejects my compensation claim?
Contact the arbitration body for public transport (söp) or use a passenger rights portal. The limitation period is 3 years, giving you ample time for legal enforcement.
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Create Lufthansa complaint
Create your complaint letter to Lufthansa in seconds. The AI drafts a professional letter referencing the EU Air Passenger Rights Regulation for delays, cancellations, or baggage issues.
Create Lufthansa complaint