Complaint to Deutsche Post / DHL — your right to proper delivery
Create your complaint letter to Deutsche Post or DHL in seconds. The AI drafts a professional letter for lost packages, damage, or delivery issues.
Important Tips
- Keep your tracking number and proof of posting
- Report damage within 7 days of delivery for damaged goods
- For lost packages: file a search request via the DHL website
- Standard liability up to EUR 500; higher with additional insurance
Notice Period
Damage claims for damaged shipments should be filed within 7 days of delivery. Search requests for lost packages can be submitted up to 3 months after the posting date.
Address
Deutsche Post AG, 53250 Bonn
How It Works
Describe
Describe in plain language what you want to write.
AI Creates Your Letter
Our AI generates a professional letter in DIN 5008 format.
Sign & Receive
Sign digitally and receive the finished PDF by email.
Frequently Asked Questions
What can I do if my DHL package is lost?
First, file a search request via the DHL website or at a branch. DHL will search for the package and compensate the goods value up to the liability limit (EUR 500 for standard packages). Under Section 425 HGB, the carrier is liable for loss during transport.
How much compensation do I get for damaged shipments?
DHL is liable under Section 431 HGB for up to 8.33 Special Drawing Rights per kilogram of gross weight. For standard packages, the liability cap is EUR 500. Transport insurance can cover the full value of goods.
Should I complain to the sender or to DHL?
As a recipient, you typically contact the sender (online shop), who has the shipping contract with DHL. As a sender, you can claim directly with DHL. Under consumer protection law (Section 447 BGB), the seller bears the shipping risk in consumer sales.
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Create Deutsche Post complaint
Create your complaint letter to Deutsche Post or DHL in seconds. The AI drafts a professional letter for lost packages, damage, or delivery issues.
Create Deutsche Post complaint