Complaint to a restaurant or hotel — your rights as a guest
Create your complaint letter to a restaurant or hotel in seconds. The AI drafts a professional letter about poor service, hygiene problems, or contract breaches.
Important Tips
- Complain about defects immediately on-site and document them (photos, witnesses)
- For package holidays: tour operator has 30 days to address defects after return
- Hotel room defects entitle you to a reduction of the accommodation price (Section 536 BGB by analogy)
- Food hygiene violations can be reported to the local public health or regulatory office
Notice Period
Always complain about defects immediately on-site. For package holidays, claims must be filed within 2 years after the trip (Section 651i BGB). For individual trips, general warranty periods apply. Food safety violations can be reported to the health authority at any time.
Address
DEHOGA Bundesverband, Am Weidendamm 1A, 10117 Berlin
How It Works
Describe
Describe in plain language what you want to write.
AI Creates Your Letter
Our AI generates a professional letter in DIN 5008 format.
Sign & Receive
Sign digitally and receive the finished PDF by email.
Frequently Asked Questions
What rights do I have for hotel defects?
Hotel room defects (noise, dirt, broken facilities) entitle you to a price reduction by analogy to Section 536 BGB. Report defects immediately at reception and document them. The Frankfurt Table and Kempten Travel Defect Table provide guidance on reduction amounts. For significant defects, you may change rooms or depart early.
What can I do about an incorrect restaurant bill?
You have the right to check the bill and only pay for what was actually ordered and delivered. Tipping is voluntary in Germany. Complain immediately about incorrect prices or items. If the dispute cannot be resolved, pay the undisputed amount and note your reservation in writing.
Can I report hygiene violations at a restaurant?
Yes, food safety violations can be reported to the local regulatory or public health office. The municipal food inspection authority is also responsible. You can report anonymously. In case of food poisoning, document the doctor's visit and you can claim damages under Section 823 BGB.
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Create your complaint letter to a restaurant or hotel in seconds. The AI drafts a professional letter about poor service, hygiene problems, or contract breaches.
Create restaurant/hotel complaint